Warranty / FAQ

Every NEW timepiece includes a 6 mos specialized mechanical movement coverage. This protects against internal movement failures but excludes surface wear, crystal damage, or liquid entry. Read our full terms below. 

Inclusions: Quartz or Automatic movement malfunctions, internal gear failures, or significant timing deviations during standard daily usage. 

Exclusions: External signs of use, abrasions on the steel casing or links, damaged sapphire lenses, or immersion damage are not covered. Self-repairs or third-party tampering will immediately void this protection. Should an internal mechanical concern arise within the first 6 months, reach out to us.

Owners are responsible for secure shipping to our Florida facility, where we will perform necessary repairs or part replacements at our expense.

Please note: Jewelry, Sunglasses AND Used watch purchases are final sales; these items are ineligible for coverage or exchanges. 

REFUNDS:

We offer a 30-day satisfaction window. This timeframe commences upon the validation of your initial transaction.

Customer covers return transit costs.

Mail to:

REMI Watch Co.

c/o Returns

P.O. BOX 653

Riverview, FL 33569-9998

Ensure your shipment contains your full contact details along with the original box and documentation.

We cannot process refunds for items returned without their complete original packaging.

Thank you for your business.